Knowledge Database for Customers

Whether for customer self-service or to enable agents to find the right answer faster, Knowledge drives speedy case resolution and exceptional customer care.
 

See how agents drive satisfaction with:

  • Optimised article search
  • Customer article history
  • Easy to customise emails
 
 

Maximise agent productivity.

With a cloud-based knowledge base embedded right into the console, agents can easily find, access, and deliver the right answers to customers. Sharing knowledge to any channel or device is only one click away. Better still, agents can contribute to the knowledge base to ensure that the best answers are always accessible to the whole team.

Help customers help themselves.

Extend your knowledge base to your service website, whether it’s a secure customer (or partner) portal, part of your public site, or integrated into a public customer community. And to ensure an effortless customer experience, knowledge is accessible from any mobile device.

Streamline your knowledge management process.

Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution.

Faster, smarter customer service starts with a free trial. (Yep, free.)

See firsthand how Salesforce is revolutionising customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.