Retailer looking at her sales numbers.
Shopping Insights HQ

We’ve got the holidays all wrapped up.

They came, they saw, they shopped! Dive into the data on how over 1.5 billion global customers spent during the retail’s biggest moment of 2025. Explore the information and insights you need to develop the hottest customer experiences.

A graph and a shopping cart.

Explore more trends at the Quarterly Shopping Index.

Go deep in what’s driving everyday shopping behaviour.

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See how Agentforce helps retailers fill carts and free up time.

Autonomously share campaign insights, proactively manage customer outreach, and resolve service cases faster.

Discover more shopping trends.

Salesforce's 2025 Holiday Predictions
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Our 2026 Retail Predictions: Unlocking New Customer Experiences

Person carrying shopping bags in a busy, decorated retail mall.
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Deciphering Customer Signals and Bridging Retail’s Loyalty Gap with Agentic AI