Service Cloud Pricing

Explore customer service and Service Cloud pricing to find the right solutions for your business.

Choose the right edition for your business needs.

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Starter Suite

The smart CRM suite with sales, service, marketing – plus commerce and built-in AI.

$ 25

USD/User/Month

(Starting price. Transaction fees apply. Billed monthly or annually.)

Lead, Account, Contact and Opportunity Management
Dynamic Email Marketing and Analytics
Built-in Sales Flows and Lead Routeing
Connected Slack Conversations

Try for free

Pro Suite

The flexible CRM suite with even more marketing, sales, service, and commerce tools.

$ 100

USD/User/Month

(Starting price. Transaction fees apply. Billed annually. Contract required.)

Everything in Starter plus Enhanced, Real-Time Chat
Greater Customisation and Automation
Sales Quoting and Forecasting
Access to AgentExchange

Try for free

Core

The CRM for service with every essential service tool to manage cases and resolve issues fast.

$ 195

USD/User/Month

(Billed annually)

Case Management
Self-Service Help Centre
Slack Business + with Slackbot

Try for free

Advanced

The CRM for service with AI-powered channels, protected data, and smarter customer insights.

$ 395

USD/User/Month

(Billed annually)

Everything in Core
Casey, the Help Agent
Premier Success Plan and full sandbox, Backup & Recover / Data Detect

Try for free

Max

The complete service platform, combining AI, CRM, and data to deliver efficient and effective service.

$ 550

USD/User/Month

(Billed annually)

Everything in Advanced
Full AI suite: Agentforce for Service (Service Rep assistant and all Service agent templates) and Agentforce Coworker (unmetered)
Contact centre: Digital channels, Partner Contact Centre, Workforce and Quality Management
IT Service: AI Agent for Employees, 10 IT Service Desk per org
Tableau Next, Slack Enterprise+
2.75M Flex Credits per org per year

Compare editions and top features.

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3,000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month	Max $ 550 user/month $ 550 user/month 550 € user/month AU$ 770 user/month 66,000 円 user/month 5,500 kr user/month £ 440 user/month
Case Management
Service Console
Slack Swarming
Omni-Channel Routing
Knowledge Management
Service Contracts and Entitlements
Full Sandbox
Premier Success Plan*		Available for purchase
Tableau Next with Tableau Agent	Available for purchase	Available for purchase
Casey, Help Agent and Access to Outcome-Based Pricing			Available for purchase
Backup & Recover			Available for purchase
Salesforce Archive			Available for purchase
Data Detect			Available for purchase
Security Centre			Available for purchase
Storage
Agentforce for Service			Available for purchase	Available for purchase
Partner Contact Centre			Available for purchase	Available for purchase
Digital Channels			Available for purchase	Available for purchase
Customer Signals Intelligence			Available for purchase
Slack with Slackbot	Available for purchase	Available for purchase	Includes Business+	Includes Business+	Includes Enterprise+
Coworker unmetered, Service Rep Assistant and all service agent templates			Available for purchase	Available for purchase
Workforce Management			Available for purchase	Available for purchase
Quality Management			Available for purchase	Available for purchase
It Service Desk - Unlimited Edition			Available for purchase	Available for purchase
Paige, the Employee Service Agent			Available for purchase	Available for purchase	10 licences included

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3,000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month	Max $ 550 user/month $ 550 user/month 550 € user/month AU$ 770 user/month 66,000 円 user/month 5,500 kr user/month £ 440 user/month
Salesforce Mobile App
Files
Topics and Recommendations
Slack Swarming
Slack with Slackbot	Available for purchase	Available for purchase	Includes Business+	Includes Business+	Includes Enterprise+

	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month	Max $ 550 user/month $ 550 user/month 550 € user/month AU$ 770 user/month 66,000 円 user/month 5,500 kr user/month £ 440 user/month
Service Console
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Omni-Channel Routing
Omni Supervisor
Knowledge Management
Lead-Contact Account Management
Case Milestone Tracker
Orders Management
Service Contracts and Entitlements
Partner Contact Centre	Available for purchase	Available for purchase
Digital Channels	Available for purchase	Includes Web Chat. Additional channels available for purchase.
Coworker unmetered, Service Rep Assistant and all service agent templates	Available for purchase	Available for purchase
Agentforce for Service	Available for purchase	Available for purchase
Advanced Case Management
Workforce Management	Available for purchase	Available for purchase
Quality Management	Available for purchase	Available for purchase
IT Service Desk - Unlimited Edition	Available for purchase	Available for purchase
Paige your IT and HR employee agent	Available for purchase	Available for purchase	10 licences included
Enhanced Messaging	Additional $75 USD/user/month	Additional $75 USD/user/month
Feedback Management	Available for purchase	Available for purchase
Customer Signals Intelligence	Available for purchase

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3,000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month
Casey, Help Agent and Access to Outcome-Based Pricing			Available for purchase
Agentforce for Service			Available for purchase	Available for purchase
Service Rep Assistant - Adaptive Experiences, Dynamic Plans and Guidance Plans		Available for purchase		Available for purchase
Next Best Action	5k requests per user per month	5k requests per user per month	5k requests per user per month	5k requests per user per month
Case Classification				Single Data Segment
Case Routeing			Available for purchase	Available for purchase
Real-Time Semantic Classification			Available for purchase	Available for purchase
Article Recommendations for Case & Conversations			Available for purchase	Available for purchase
Search Answers for Customers & Employees			Available for purchase	Available for purchase
Real Time Translations for Enhanced Messaging Channels			Available for purchase	Available for purchase
Service Replies			Available for purchase	Available for purchase
Enhanced Summaries			Available for purchase	Available for purchase
Knowledge Creation			Available for purchase	Available for purchase
Internal Employee Agent			Available for purchase	Available for purchase
Help Center
Authenticated Portal*			Available for purchase	Available for purchase
Customer Community			Available for purchase	Available for purchase

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3,000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month	Max $ 550 user/month $ 550 user/month 550 € user/month AU$ 770 user/month 66,000 円 user/month 5,500 kr user/month £ 440 user/month
IT Service Desk - Unlimited Edition			Available for purchase	Available for purchase
Paige your IT & HR employee agent			Available for purchase	Available for purchase	10 licences included

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3,000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month	Max $ 550 user/month $ 550 user/month 550 € user/month AU$ 770 user/month 66,000 円 user/month 5,500 kr user/month £ 440 user/month
Work Order Management
Asset Management and Product Tracking

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3,000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month
Customizable Reports and Dashboards
Tableau Next with Tableau Agent	Available for purchase	Available for purchase
Customer Signals Intelligence			Available for purchase
Service Insights Powered by TableauNext			Available for purchase	Available for purchase
Service Analytics			Available for purchase	Available for purchase
Workforce Management			Available for purchase	Available for purchase
Quality Management			Available for purchase	Available for purchase

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3,000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month	Max $ 550 user/month $ 550 user/month 550 € user/month AU$ 770 user/month 66,000 円 user/month 5,500 kr user/month £ 440 user/month
Opportunity Tracking
Task Management, Activity Feed
Next Best Action
Offline Access
Lead Management
Sales Console
Quoting
Meetings

	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month
Email Integration with Outlook
Email Integration with Gmail
Web Services API	Additional $25 USD/user/month
Data Cloud*	Limited Data Cloud features	Available for purchase	Available for purchase
Enterprise Knowledge		Available for purchase	Available for purchase

	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12,000 円 user/month 1,000 kr user/month £ 80 user/month	Core $ 195 user/month $ 195 user/month 195 € user/month AU$ 273 user/month 23,400 円 user/month 1,950 kr user/month £ 156 user/month	Advanced $ 395 user/month $ 395 user/month 395 € user/month AU$ 553 user/month 47,400 円 user/month 3,950 kr user/month £ 316 user/month	Max $ 550 user/month $ 550 user/month 550 € user/month AU$ 770 user/month 66,000 円 user/month 5,500 kr user/month £ 440 user/month
Prompt Builder		Available for purchase	Available for purchase
Flow Builder	5 flows per org	Unlimited	Unlimited	Unlimited
Workflow and Approval
Custom Profiles and Page Layouts
Lightning App Builder
AgentExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
Unlimited Custom Applications
Developer Sandbox
Developer Pro Sandbox	Available for purchase	Available for purchase
Roles and Permissions
Record Types (Per Object)
Partial Sandbox		1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org
Salesforce Identity

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

1. Slack is not currently supported in Premier or Signature Success Plans.

2. Included for any Service Cloud user but they require a Slack licence to join the swarm channel.

3. Slack Enterprise Grid licence included per licence of Max Edition.

4. Agentforce for Service and Max Edition: Limited credits included. Additional credits available for purchase.

5. Regional availability based on Stripe Availability.

6. USA Only — October Release.

7. Commerce features subject to GMV fees.

Extend the power of Service Cloud with these related apps and add-ons.

Contact Centre

Transform your contact centre into an omni-channel engagement centre with every channel on one platform.

Learn more

Agentforce for Service

Transform your workflow with purpose-built AI that’s predictive, generative and autonomous. With Agentforce, your can deliver smarter and faster service that works across every channel.

Learn more

Field Service and Operations

Streamline operations, boost profits and increase happiness for your field team and customers.

See detailed pricing

Visual Remote Assistant

Improve first-time fix rates with real-time remote service and access to expert assistance.

See detailed pricing

Self-Service

Deflect cases, cut costs and boost efficiency by empowering your customers to find answers first.

See detailed pricing

CCaaS Integrations

Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.

See detailed pricing

Customer Signals Intelligence

Turn sentiment insights into real-time action that boost customer satisfaction.

See detailed pricing

HR Service

Scale employee support and deliver easy-to-use experiences that employees love.

Learn more

View add-ons

Expert support at every stage

With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.

Included in all licences

Access to Knowledge Articles, documentation and Trailhead
Global Trailblazer Community

Learn more

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.

30% of net licence fees

Expert guidance and product education
Health checks and recommendations
Access to 24/7 support for business-stopping issues
Bundled with Unlimited Edition

Learn more

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.

Contact your account executive

Designated Customer Success Manager
Customer Success Score
Proactive Monitoring and Key Event Management
Fastest 24/7 support response times

Learn more

Find your path to AI success with the right experts and apps

Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximise your ROI.

Professional Services

Realise value quickly and become self-sufficient with Salesforce.

Learn about Professional Services

Partners

Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.

Learn more

Ready to take the next step with the service solution built on the world’s #1 CRM?

Start your trial.

Try Service Cloud free for 30 days. No credit card, no installations.

Try for free

Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.

Request a call

Stay up to date.

Get the latest research, industry insights and product news delivered straight to your inbox.

Service Cloud Pricing FAQs

Salesforce has all kinds of add-ons, apps and additional products to help your company stay ahead in your industry. Call us at +65 6302 5700 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at +65 6302 5700 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AgentExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption and support plans to our customers. To learn more, visit Success Plans.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at +65 6302 5700 to see what works for your business.

The different pricing editions for Service Cloud are Starter Suite, Pro Suite, Enterprise, Unlimited, and Agentforce 1 Service. Contact us to find the best pricing edition for your business.

The best Service Cloud edition depends on your needs: Starter for small teams, Pro for more automation, Enterprise for customisation, Unlimited for advanced support, and Agentforce 1 Service for full AI capabilities. Contact us to find the best edition for your business.

* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.

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Collaborate across your company.

Equip every agent with productivity tools.

Empower customers and reps with AI.

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Transform field service operations.

Get real-time business insights.

Cross-sell and upsell more easily.

Connect service info to any app.

Customize and automate processes.

Contact Centre

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What are the different pricing editions for Service Cloud?

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