Mass-produce customer success with the world's #1 CRM solution.

 

Move beyond the product with personalised service at scale.

 
 

Become a sales-winning machine.

Get a complete view of customers across all channels to improve cross-sell and upsell while generating more leads. With powerful CPQ functionality, sales teams can quickly determine the right solution for customers and simplify complex processes.

Deliver intelligent service everywhere.

Provide smart, personalised service with instant access to critical contracts and entitlement data in one centralised location. With omni-channel support, service reps can engage customers in real time using their preferred line of communication.
 
 

MANUFACTURING

Innovate faster with trailblazing apps.

See how Schneider Electric, AB InBev, Brown-Forman, National Instruments, and PG&E all built game-changing apps on the Salesforce Platform.

 
 

See how hundreds of manufacturing executives benchmark their customer service performance:

 

74%

BELIEVE PRODUCTS WILL BECOME LOSS LEADERS FOR SERVICE REVENUE OVER THE NEXT DECADE *

 

90%

AGREE THAT IMPROVING THEIR FIELD SERVICE DEPARTMENT IS A TOP PRIORITY *

 

31%

SAY THEIR FIELD SERVICE AGENTS MAKE MULTIPLE VISITS ALL OR MOST OF THE TIME *

* See more in our “Connected Manufacturing Service” report.

Questions? Let’s talk.

Discover all the ways that Salesforce CRM solutions optimised for Manufacturing can help your business succeed in today’s changing landscape.