Harness the power of connected data and Agentforce with a logistics CRM that helps you exceed expectations, unlock revenue opportunities, and meet the challenges and opportunities of today.
Salesforce has unlocked so many wins for PODS, making it easier for our employees to serve our customers, putting in all the data in a singular application that our sales, service and marketing team can utilise to really provide an exceptional experience.
Julie KruegerVP of CRM, PODS, Records
Build better relationships and improve operational efficiency with a unified customer view.
Build a 360-degree view of customers that can deliver insights and understanding of shipper needs and preferences across sales, marketing, customer service, and supply chain operations.
Gain valuable insights around pricing agreements and expected volumes, letting teams proactively follow up with customers and increase the likelihood of achieving projected business outcomes.
Leverage connected data and agentic AI to address customer needs and provide personalised experiences by integrating advanced analytics to anticipate trends, enhance satisfaction, and drive growth.
Give employees the tools they need to boost productivity, improve decision making, and streamline collaboration.
Empower employees with intelligent agents that search and summarise data, offer proactive suggestions, and autonomously execute actions, allowing employees to focus on tasks requiring their unique skillset.
Use purpose-built agents directly in the flow of work to request tracking updates, manage changes, open and manage claim tickets, and handle invoicing and payment enquiries.
Accelerate onboarding, streamline your internal knowledge base, and enable employees to quickly access customer data, standard operating procedures, and policy documents.
Leverage unified data, IoT devices, and agentic AI to detect equipment issues in real-time, prioritise dispatch teams based on IoT events, and ensure swift resolution.
Leverage connected data and Agentforce to drive efficiencies, boost satisfaction, and do more with less.
Enhance efficiency and scale by augmenting employees with AI agents who can provide rate quotes, book and schedule new shipments, order supplies, and answer general FAQ questions about services, rates, and availability.
Offer intelligent recommendations for premium services or highlight cross-selling opportunities, enabling you to enhance customer value and satisfaction while driving additional revenue.
Analyse historical data, market trends and external factors to provide accurate demand forecasting, predict maintenance needs and optimise asset utilisation.
Leverage forward-looking and historical data to gain real-time insight into inventory levels, order status, and transportation metrics to help identify bottlenecks, address issues, and make proactive adjustments.
Scale your workforce with agents for any business use case to drive customer success with humans.
Improve sales rep efficiency with automated, intelligent sales tools that help your business scale.
Increase customer satisfaction, deflect more cases and maximise efficiency with the most complete platform, powered by AI and data.
Make better business decisions with the world's leading data and analytics platform.
Integrate all your data, systems or AI models and automate any task or process to transform your business and drive real value.
Personalise customer experiences and optimise each campaign with data-first solutions for any channel and device.
Power productivity with automation, knowledge, AI and collaboration at the centre of an open, extensible platform.
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Customer relationship management (CRM) is a system that provides transportation and logistics companies a way to manage their shipper interactions across sales, customer service, and marketing, as a means to stay connected, streamline processes, and improve profitability.
CRM strategy for transportation and logistics includes improving shipper interactions, service delivery and customer satisfaction. This is done by having a single source of truth for all shipper information across sales, service and marketing and providing actionable insights from the data.
A logistics CRM provides transportation and logistics companies with a unified customer profile so they can deliver a great shipper experience with proactive, data-driven guidance and shift focus to high-value activities by streamlining operations with AI agents.
CRM helps transportation and logistics companies provide shippers with improved customer service, leading to increased retention. This is accomplished by centralising customer information, enhancing communications and tracking issues and resolutions to allow companies to identify trends to address.
Salesforce is consistently ranked the number 1 CRM provider every year by a variety of organisations. Salesforce has transportation and logistics customers that include the largest enterprises as well as small- and medium-sized businesses who use our transportation CRM and Agentforce solutions.
