5 ways tech teams can improve customer experience now
It’s critical to focus on helping customers extract value from your products and services now.
Government Agency Helps the Vulnerable to Stay Connected Digitally
Evlynn Hayes, Manager, Seniors Card & Business Services at the Office for Ageing Well, shares how the Seniors Card team were able to respond quickly and be there for their members when it counts.
A Team Tuition Share Their Business Strategy For Leading Through Change
Hayden McEvoy, CEO and Founder of A Team Tuition, shares the story behind his business and how he quickly prepared it to support 220 tutors and more than 10,000 students online when he saw the seriousness of COVID-19.
Infographic: 7 working from home tips from Australia’s #1 workplace
Salesforce has more than 50,000 employees working remotely during the COVID-19 pandemic. Here are our top tips to help you be productive and be well.
3 ways middle managers can shine in crisis
Soledad O’Brien, the award-winning journalist and producer, recently told Salesforce CMO Stephanie Buscemi that in times of crisis, opportunities emerge in every organisation for true leaders to rise to the occasion.
3 challenges of building a virtual service centre and how we overcame them
In 20+ years of working in customer service, EVP Customer Support Jim Roth would have never guessed that we would move completely out of the contact centre in a matter of weeks –…
3 ways to streamline service in just one day
Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
Virtual Sales: Tips To Help You Connect With Customers Online
Sales teams are currently facing unprecedented challenges when it comes to selling and building relationships during the current COVID-19 situation.
5 ways to make commerce site updates faster
Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
7 steps for effective communication during a crisis
Here are seven steps to help you communicate the impact of a situation and next steps to your customers.