Service
AI Makes Field Service Better for Your Customers and Mobile Workers
Discover how Australian businesses are using AI to meet today’s biggest challenges in field service head-on, improving productivity, enhancing customer experiences, and empowering workers with smarter, more efficient tools for unparalleled service delivery.
How You Can Write a Good Knowledge Base Article
An effective knowledge base article is clear, engaging, and helpful. Here's how to write one (with some help from AI) that your customers will love.
How You Can Manage Field Service More Efficiently With AI
Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.
3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
From Service to Sales: How Field Service Can Drive Revenue Growth
With AI-first tech and training, your field service team has the tools to upsell and drive revenue.
Contact Centre AI: Redefining Interactions with Customers
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using this technology today.
Complete Guide to Customer Experience
Brands need to build customer relationships and provide experiences that exceed expectations. If not, your connected customer will find a competitor who can.
What are Customer Needs and The Strategy to Meet Them
What are customer needs? Answering that question may not always be easy – but it’s crucial for business success. After all, knowing what the customer wants is the starting point for creating winning…
Customer Revenge Is Soaring — Generative AI Can Help Fix Those Relationships
If customers are dissatisfied with a service experience, they won’t hesitate to take their business somewhere else. Generative AI can help boost customer satisfaction and build experiences that drive loyalty.
How To Pitch Tech That Will Transform The Customer Experience And Boost ROI
With economic headwinds putting the pinch on budgets, sales, marketing, IT and service leaders need to be across the technology trends that will help them deliver more with less.