Discover how ANZ trade organisations use innovative field service technology to boost efficiency, streamline processes, and improve customer satisfaction.
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
AI agents are changing the game in customer service. Ready to make them work for your team? Here’s a look at three strategies to help you bring AI agents on board to work alongside your customer reps — helping you strike the balance between efficiency and personalisation.