Service

We’ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.

Foxtel’s mission is straightforward: make it easier for people to watch the TV they love. To achieve that mission, they’re focusing on improving customer experiences – which maybe isn’t quite as straightforward. It…

The emergence of a new category of customers, Generation Novel, is transforming the way service experiences are created and delivered. Brian Solis explains why the customer should come first — but in ways we hadn’t previously imagined. 

In three episodes of Salesforce Live: Australia & New Zealand, customer experience was the predominant focus for Trailblazers in marketing, small business and service. Find out what Trailblazers and experts had to say about creating better customer experiences, regardless of function or business type.

When it comes to customer service, the idea that technology is at odds with a human touch hasn’t been an easy one to shake. When some people hear “automation” or “artificial intelligence,” they might imagine impersonal interactions. But that misunderstands technology’s role. Here’s why.

It was tempting to say ‘innovation wow’ and throw a match over our collective shoulders as we headed into 2021.

There’s a dual challenge for customer service in Australia and New Zealand.

The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.

Almost one year into the COVID-19 crisis, it’s clear that the challenges for service leaders and their teams in Australia and New Zealand are significant.

We’ve covered the Keynote highlights (including Crowded House!) and now it’s time to dive into for the best of the rest of the day – some absolutely sterling sessions from the likes of Malcolm Gladwell, Sydney Swans COO Drew Arthurson, Telstra’s service agent console owner, leaders partnering across the ditch to end inequality, and more.