With economic headwinds putting the pinch on budgets, sales, marketing, IT and service leaders need to be across the technology trends that will help them deliver more with less.
Every contact centre call costs your business. With these practical steps, you can improve efficiency, enhance the customer experience and increase your contact centre revenue.
What will this emerging technology mean for service teams? Here are early thoughts.
Evolve your business to make sure your employees are exceeding your customers’ expectations. Here are three ways to do just that.
Salesforce Live is bringing the best of Dreamforce to Australia and New Zealand, including insights into how local Trailblazers like you are doing more with less, all while still making customer magic. Follow us as we recap the most inspiring stories and lessons.
Want to deliver a personalised customer experience? Here’s how you can meet their expectations.
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
Every business wants to craft long-lasting relationships with their customers — and that’s particularly true in fashion, which calls for up-to-the-minute connection.
Last week’s World Tour was so jam-packed with insights, we’ve decided to unpack some of the biggest lessons and takeaways. If you’re looking to transform your business’s service model and customer experiences, this video is for you.
