Eighty-four percent of customers say being treated like a person, not a number, is very important to winning their business according to the State of the Connected Customer. So how do you balance the customer's need to feel like an individual with your need to increase your service agent's speed and efficiency? Transforming your customer service experience to deliver this highly-personalized, efficient service isn't always easy and it requires you to ask some new questions. Fortunately, you can find the answers to these questions at Connections 2019!
Here's a preview of the kinds of things you'll learn to raise your customer engagement game:
1. What do my customers want?
Customers want a human-centered experience! In fact, 80% of customers say the experience a company provides is as important as its products and services. Join us as we discuss the power of human-centric customer service during the Salesforce for Service Keynote. You'll see firsthand how ASICS and State Farm harness the power of technology to deliver world-class customer experiences with employees providing the human touch.
2. What can I do to better serve my customers?
In the latest State of Service report, service decision makers say the number one challenge in customer service is keeping up with changing customer expectations. At Connections, learn about the new technology and trends in the service industry that will help you exceed customer expectations. Attend one (or ten) of over 40 sessions specially curated for IT and service professionals covering topics like AI, chatbots, messaging, customer communities, field service, and cross-functional collaboration.
3. How do I transform my customer service experience?
In order to stay competitive, 82% of service decision makers say their company’s customer service must transform. Discover how to leverage Salesforce technology to elevate your service experience by jumping into a hands-on workshop at Connections. Plus, discover how partnering with your colleagues in marketing and commerce can take customer satisfaction to the next level.
4. Who has successfully transformed their customer service experience?
There are too many Trailblazers to count and many have achieved success by partnering with cross-functional partners. It's no surprise that 89% of service professionals say partnering with other departments is critical to providing great customer experiences. Whether you are in retail, consumer goods, manufacturing, healthcare, or financial services, take the opportunity to attend industry networking events and meet other leaders who have successfully transformed their customer experiences across service, marketing, and ecommerce.
Join us at Connections!
Learn how to transform your customer service experience at Connections 2019! Connections is the gathering place for service, marketing, and commerce professionals who are interested in deepening their customer relationships in the most engaging, innovative, and fun way possible. Register today, and we'll see you in Chicago, June 17-19!