Julian Walker, Author

My background

Julian Walker AKA J-Walk is a Senior Director of Product Marketing for Salesforce Service Cloud. As a former marketer at adidas and GUESS, he has a special place in his heart for retail customer experiences. In his free time, you can catch him tapping his toes to some live music or churning out a new ice cream flavor.

Julian Walker's latest articles

Blog

5 Customer Service Resolutions for 2025

Artificial intelligence and AI agents are transforming customer service. Consider these 5 resolutions to uplevel your customer experience this year.

Julian Walker

Animated customer responding to a Net Promoter Score survey on a laptop

Blog

What Is Net Promoter Score — and Is It Worth Tracking? Let’s Talk Pros and Cons

Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.

Julian Walker

Illustration: A checklist of customer service tips helps three people – a woman and two men – get the help they need from their mobile devices

Blog

3 Customer Service Tips to Deliver an Excellent Experience — Every Time

How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews.

Julian Walker

Blog

Learn How to Transform Your Customer Service Experience at Connections ‘19

Transforming your customer service experience to deliver highly-personalized, efficient service isn't always easy. Find out how you can take customer satisfaction to the next level with Service Cloud at Connections '19.

Julian Walker

Julian Walker

Senior Director, Product Marketing

My background

Julian Walker's latest articles

5 Customer Service Resolutions for 2025

What Is Net Promoter Score — and Is It Worth Tracking? Let’s Talk Pros and Cons

3 Customer Service Tips to Deliver an Excellent Experience — Every Time

Learn How to Transform Your Customer Service Experience at Connections ‘19

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