Agentic AI News, Videos, and Resources

Agentic AI

The Future of AI

As AI becomes embedded in everyday work, AI readiness — not the technology itself — becomes the real differentiator. This month, we’re exploring what that means, from the leadership skills CEOs will need in an AI-powered economy; to the ways businesses, schools, and workers must rethink upskilling; to the technical innovations that will define the next era. Are LLMs the end-all and be-all? These stories focus on the practical implications of where AI is headed. We’re here to help you prepare for the next phase of AI at work.

Move over, MBAs: AI fluency — and increasingly, data fluency — is essential for today’s CEOs, helping them understand decision velocity, the nature of work, competitive risk, and product development.

Lisa Lee •Contributing Editor

Beyond the AI Hype: Five Trends That Will Transform Business in 2026
6 Small Business Growth Strategies for 2026

Brett Grossfeld •Product Marketing Manager, Growth Products
The Future of AI Agents: Top Predictions and Trends to Watch in 2026

Watch • 6 min

What is an Agentic Enterprise and How to Become One
Watch • 38 min

A Conversation with Dario Amodei and Marc Benioff
Watch • 3 min

Asymbl Scales Like a Company 10x Their Size

A handheld globe showing a reflection of a cityscape showcasing the future of SMB by asking AI.

Salesforce SMB Team

How are emerging smart technologies shaping the future of business? We asked AI — and it did not disappoint.

An illustration denoting the series called "Salesforce on Salesforce'

Joe Inzerillo

We’re sharing our blueprint for success, so you can build your company into an agentic enterprise, too.

Claudia Nicholls of Simplyhealth explains why AI-and-human collaboration is the future of service and how the company is preparing for it now.

Illustration of a computer with AI cloud on screen, in purple and dark theme.

Boon Lai

Looking to grow your startup into an AI business? Here are the four phases you need to know.

Silvio Savarese

Salesforce AI Research announces framework to optimize agent capability and consistency through synthetic data, realistic testing, and reinforcement learning. Even as AI models grow more sophisticated, a curious challenge persists: systems that solve…

Illustration of future AI technology trends on icons with gears on a dark blue background.

Salesforce SMB Team

The latest Trends in Technology Report reveals some tech truths for growing businesses.

An illustration showing people working with AI agents in different office scenarios

Jonathan Dien

Bringing AI into your organization means evolving your workflows, rethinking your decision-making and creating new collaborative systems. Here’s how to build your strategy.

Aparna Kalle

The next stage of personalization will understand and address the intent of what the end user wants

Woman behind a desk talks with another woman in an office setting / increase trust in government services

Conversation design is critical infrastructure, because users will quickly abandon any AI tool they don’t see as trustworthy. Since natural

Illustration of two service representatives looking at a graph and to do list.

Michael Maoz

Agentic AI is changing how we work – the transition is easiest when your customer service roles are clearly defined.

Bert Legrand

As a global leader in service management, Salesforce is moving beyond digital support to the physical world. By bridging the gap between enterprise workflows and the real world, we are entering the era…