Joyce Leung

Product Marketing Senior Lead

Joyce Leung is a Senior Product Marketing Manager for Service Cloud Digital Engagement. Prior to joining Salesforce, she led event marketing at Nasdaq supporting early and growth-stage founders in their journey from seed to IPO.

Illustration of two humans on their phones, engaging in the contact center experience. Between and around them are illustrations of text bubbles, messages, search bars, emoticons, and robots/chatbots.

Service

How to Provide a Great Contact Center Experience — Every Time

Joyce Leung

April 16, 2024

Here’s how to set your agents up to deliver the best contact center experience for your customers.

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