Laura Hilgers
Senior Writer
My background
I’m a senior writer for the 360 Blog, where I write about all things AI. I came to Salesforce from LinkedIn, and before that, I was a freelance journalist. My articles have appeared in The New York Times, Sports Illustrated, Vogue, and O, The Oprah Magazine.
My expertise
I’m a generalist, curious about nearly everything, and I’ve been lucky enough to write about a wide range of subjects. These include culture, finance, health, workplace issues, and now, AI. I have a passion for taking complex issues and turning them into compelling stories with a human focus.
When I'm not working
I’m probably in one of three places: in the kitchen, cooking; curled up on the couch, reading; or at the beach. I’m an avid reader and will read pretty much anything, including the back of a cereal box. When it’s a nice weekend in Northern California, I’m usually enjoying the Bay Area trails or at the beach with a wetsuit and boogie board.
Laura's latest articles
AI Agents Are Shopping. Is Your Brand Getting Noticed?
The Best Way To Build AI Agents That Customers Trust
Should You Give Your AI Agent a Human Name?
