Bill Patterson, Author - Salesforce

My background

Bill is executive vice president and general manager of CRM Applications at Salesforce, where he leads product innovation, growth and customer success for Sales Cloud, Service Cloud and Salesforce Essentials.

Bill's latest articles

See What Analysts Believe the Future Holds for Customer Service

Blog

See What Analysts Believe the Future Holds for Customer Service

Industry analysts make predictions on the service space over the next year.

Extending our Google Partnership with Intelligent Customer Service Innovations

Blog

Extending our Google Partnership with Intelligent Customer Service Innovations

By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.

Salesforce is Named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center — for 10 Consecutive Years

Blog

Salesforce is Named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center — for 10 Consecutive Years

See why Salesforce has been named a leader in Garnter's Quadrant for the CRM Customer Engagement Center for 10 consecutive years.

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