Blog
Flexible Pricing is a Full Circle Moment for Salesforce
AI agents should be priced on the value they deliver, not unrealized potential.
Bill's latest articles
Blog
70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?
Adapt your field service for today’s world while providing mission-critical service, ensuring customer satisfaction, and driving revenue.
Blog
Predictions for the New Normal — Here’s a Framework To Reopen and Reinvent
We developed a five-part video series sharing advice on how to "Plan, Engage, Reopen and Reinvent" as companies manage their employee and customer experiences in the new normal we all face.
Blog
The Biggest Customer Service Trend of 2020? Phone Support
Answer the call to deliver a consistent and quality service experience for your customers.
Newsroom
Tackling the Pandemic and Getting Back to Work
This week’s update on how Salesforce customers are tackling COVID-19 includes inspiring examples of new ways to do business, to support each other through this pandemic, to shift to a remote workforce, and…
