Clara Shih, Author - Salesforce

My background

Clara Shih is CEO of Salesforce AI.
A digital pioneer, Clara has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. Clara is a member of the Starbucks board of directors and serves as Executive Chair of Hearsay Systems, a privately held digital software firm she founded in 2009.
She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.

Clara's latest articles

A woman with a headset takes a service call.

Blog

How Customer Service Teams Can Lower Costs and Deliver Quality at Scale

A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.

Clara Shih

Photo of a customer service agent on a call: customer service model

Blog

4 Ways To Rethink Your Customer Service Model for Fast, Quality Support

Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.