Emotive AI — which recognizes how you feel, not just what you want — will define the next era of customer experience.
For years, organizations relied on static dashboards, reports, and human interpretation to make decisions. AI agents are collapsing the gap between insight and action.
There's not enough manpower, or hours in the day, to follow up on the thousands of sales prospects coming onto our radar every day. Agentforce changed the game.
Wider access to intelligence – and the freedom to use it – elevates every employee beyond their job title.
For AI to be successfully adopted across an organization, everyone needs a fundamental understanding of how it works.
People ask AI models for direct answers, not a list of links. The old playbook, built for rankings, is giving way to a new strategy based on authority. How should you pivot?
The AI agent’s role on Salesforce.com has expanded in scope and value. Here are the biggest wins so far, and improvements to come.
The pace of AI has upended the traditional learning model. Here are four ways to rethink corporate training for the AI era.
Using AI in the C-suite helps you hone your strategic vision and signals to employees that AI use isn’t optional, but expected. Here’s how.
A human-AI workforce doesn't eliminate the need for strong leadership — it transforms it. Here’s how to build a powerful partnership on your blended team.
