When companies don’t have a single record of customer activity, interactions are impersonal, disjointed, outdated and, often, just plain annoying. Here's how to avoid that.

While some of the most impactful AI tools for businesses are still being developed, your business can take these key steps now to get your data house in order.

But a new survey of 18,000 workers shows 1 in 3 are merely pushing papers. Here are 4 quick tips to help your company use automation and AI to boost productivity

Companies are investing in data technology, and hiring more C-level data execs, than ever. So why do so many of them say they struggle to be data-driven?

Schneider Electric has done what many companies have found difficult: get a return on an AI investment. Their approach can work for your generative AI plans.

Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.

Non-IT business leaders are having greater influence over the technology used to enhance the customer experience.

The U.S. lags behind other countries in mandating corporate sustainability reporting. But tougher rules could be coming, and organizations will need to adjust.

Consumers will buy things that are useful and helpful, even in a downturn. The key is investing in innovation that adds value.

Intelligent automation could be as transformative as cloud computing, and is already helping companies cut costs. We explain what it is and how your business can benefit.