
Lisa Lee
author title Contributing Editor, SalesforceLisa Lee is a contributing editor at Salesforce. She has written about technology and its impact on business for more than 25 years. Prior to Salesforce, she was an award-winning journalist with Forbes.com and other publications.

AI changes our understanding of responsibility for decisions and actions gone wrong.
Browsing and searching puts the onus on users to find what they need on your site. What if the website came to them?
Think you know agents? Think again. We’ll debunk some common myths surrounding AI agents and show why these misconceptions could be holding your business back.
From deep dives on the limitations of LLMs to a look at new techniques that make AI better, these are the most-read AI stories of the year.
We trust generative AI algorithms with important decisions, but know little about how they work.
AI agents are about to change everything. But bad data is their junk food. Nourish them with clean, complete, connected data. Here's how.
Designing AI agents to act as a collaborative tool, not a fellow worker, is the key to successfully integrating them into the workflow.
By automating routine tasks, coordinating workflows, and facilitating real-time communication, agents mitigate many of the challenges that arise with hybrid work teams.
Purpose-built agents are focused on one specific job. And they boast a superpower most GPT-based tools can’t match: they take action and get real work done.