Mala Ravi

Product Marketing Director

My Background

Mala Ravi is a Director of Product Marketing for our Service and Field Service products at Salesforce. As a former solutions engineer, she is focused on bringing to life exceptional field experiences. She’s also a budding celebrity — spot her photos on the Salesforce channels.

Datablazer

August 24, 2026

There’s a lot going on in the Datablazer Community right now, and honestly, some of the best stuff gets buried before most people ever see it. So we’re trying something new: the Datablazer…

Illustration on a pink background of a customer service agent celebrating a 5-star rating. There’s a customer service agent illustrated over a mobile device, and two customers awarding stars. / principles of customer service

August 3, 2023

Just follow these tried-and-true methods to consistently create a meaningful connection with your customers.

Female service agent takes a call at desk smb customer support

February 24, 2021

SMBs are investing in enhanced training for their support agents in response to growing customer expectations.

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