Mala Ravi, Author - Salesforce

My background

Mala Ravi is a Director of Product Marketing for our Service and Field Service products at Salesforce. As a former solutions engineer, she is focused on bringing to life exceptional field experiences. She’s also a budding celebrity — spot her photos on the Salesforce channels.

Mala's latest articles

Datablazer

Blog

Datablazer Roundup: August

There’s a lot going on in the Datablazer Community right now, and honestly, some of the best stuff gets buried before most people ever see it. So we’re trying something new: the Datablazer…

Illustration on a pink background of a customer service agent celebrating a 5-star rating. There’s a customer service agent illustrated over a mobile device, and two customers awarding stars. / principles of customer service

Blog

7 Principles For a Better Customer Experience — Every Time

Just follow these tried-and-true methods to consistently create a meaningful connection with your customers.

Female service agent takes a call at desk smb customer support

Blog

Transform Your Small and Medium Business Customer Support With New Research

SMBs are investing in enhanced training for their support agents in response to growing customer expectations.

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