Mala Ravi

Product Marketing Director

Mala Ravi is a Director of Product Marketing for our Service and Field Service products at Salesforce. As a former solutions engineer, she is focused on bringing to life exceptional field experiences. She’s also a budding celebrity — spot her photos on the Salesforce channels.

Service

7 Principles For a Better Customer Experience — Every Time

Mala Ravi

August 3, 2023

Just follow these tried-and-true methods to consistently create a meaningful connection with your customers.

Female service agent takes a call at desk smb customer support

Small Business

Why 2021 Is the Year To Transform Small and Medium Business Customer Support

Mala Ravi

February 24, 2021

SMBs are investing in enhanced training for their support agents in response to growing customer expectations.

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