Patrick Beyries, Author

My background

Patrick Beyries is a vice president of product for Service Cloud, driving product strategy and execution. He helps service organizations transform their operations and connect more productively with their customers. Patrick enjoys discussing the future of service and how best to help companies with evolving needs.

Patrick's latest articles

Blog

Let Agents Focus on Customers (Not Notes) While on Calls

When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.

Patrick Beyries

What You Can Do In One Hour to Enhance Your Self-Service

Blog

How to Quickly Manage More Customer Service Cases With Automation

When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here’s how.

Patrick Beyries

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Patrick Beyries

VP of Product, Service Cloud

My background

Patrick's latest articles

Let Agents Focus on Customers (Not Notes) While on Calls

How to Quickly Manage More Customer Service Cases With Automation

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