Shannon Harrop

Lead, UX Marketing & Engagement Manager

My Background

Shannon leads marketing and engagement for the Salesforce Experiences team and manages the design system adoption strategy. After beginning her career in engineering and change management consulting, she found a passion for crafting go-to-market strategies and connecting people more deeply with the value of technology.

My Expertise

Turning complex technical innovation into relatable narratives that connect people more deeply with technology.

When I'm Not Writing ...

Outside of work, she enjoys hitting the gym with friends, cuddling her golden retriever, and sipping wine while watching Chicago Sky basketball.

Image of mobile device and digital voice waves

April 3, 2026

When creating voice AI, every sound and silence carries meaning. Using the right signals lets users know the system is working.

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