Matt brings 30 years of experience in consumer retail. He was previously the chief operating officer at Bergdorf Goodman, where he transformed the iconic 120-year-old brand to a digitally enabled customer experience. Matt approaches the business as a consumer anthropologist and is obsessed with human behavior, relationships, and experience.
How can you make sure your existing shoppers turn to you first and keep coming back? Use AI and real-time customer data to personalize everything, from product offerings to returns.
Few things are more frustrating to shoppers than out-of-stock or hard-to-find products. That's where inventory management can make or break the customer experience.
The season of giving will be like no other in 2020. So, how do you support your community in the absence of traditional methods like special in-store events and pop-ups?