How to Develop a Team of Successful Service Agents
Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
Dr. Natalie Petouhoff leads thought leadership for Service Cloud at Salesforce. She is wildly passionate about customer service, equality, diversity, and inclusion. She previously worked as a Forrester analyst, agency executive and a CRM strategy management consultant. Connect with her on Twitter @DrNatalie or Linkedin.
Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.
Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.
New to Salesforce?
About Salesforce
Americas
Europe, Middle East, and Africa
© Copyright 2024 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners. Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States