Patrick Beyries is a VP of Product for Service Cloud, driving product strategy and execution. He helps service organizations transform their operations and connect more productively with their customers. Patrick enjoys discussing the future of service and how best to help companies with evolving needs. Connect with him on LinkedIn.
May 12, 2020 By Patrick Beyries
During times of increased contact volume, no one wants to be left on hold for more than a few minutes. One way to help customer support agents assist as many customers as possible is to automate routine tasks and processes. Automation frees up agents’ time to focus completely on the customer and... Read More