Agentforce

Not all AI agents do the same job — here's how small teams can figure out which type works best for them.

Salesforce today announced that it has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms — the company’s first time named in this report. Download a complimentary…

Before you spend months building a custom CRM, here’s why the real value goes far beyond a database with a great interface.

If you built your agent in the legacy Agentforce Builder, here's why (and how) to move it to the new builder powered by Agent Script.

Context-based session scoring and multi-agent traces bring new depth to Agentforce Observability, now included for free for every Agentforce customer.

Multiple AI agents are no longer a futuristic concept — they're the competitive advantage small businesses are using right now.

By augmenting its Style Experts with Agentforce, Canada Goose reduced peak-season wait times by 13.9% and improved customer satisfaction by 21.2%.

By deploying Agentforce across multiple use cases, Kogan.com automated more than half its customer interactions and grew resolution rate from 6% to 67%.

Rawlings Sporting Goods and Indiana Wesleyan University took different approaches to adoption. Here’s their stories and how they can help you.

Building an AI agent is easy. Operating one is a discipline most org charts don't support yet.