AI

Automation can be a huge boon for small and medium businesses. Here are five processes and tasks you can automate to boost efficiency.

How is online customer service changing, and how can businesses keep up? Here are the key things you need to know to deliver exemplary customer care.

I’m sure that I am not the only person who puts things by my door so I don’t forget to take them with me. It is just too easy to forget things, unless…

The Salesforce AI research team is expanding outside of the U.S. to Singapore. Find out why we're excited about this move and what it means for our customers.

We're excited to announce that Quip for Sales is part of a new Salesforce solution that enables sales teams to optimize sales productivity. Find out how.

Most research on question answering implicitly assumes that the answer and its evidence appear close together in a single document. How can we teach computers to answer questions that require reasoning over multiple pieces of evidence?

Fourth Industrial Revolution technologies has changed the way people receive, interact with, and interpret information. Companies must also adapt to meet and deliver on evolving customer expectations and needs — this is called service on the edge.