AI Research SFR-Guard: Ensuring LLM Safety and Integrity in CRM Applications 6 authors April 17, 2025 Generative AI (GenAI) technologies are increasingly integrated into every part of our daily workflow, from drafting emails to generating and fixing code with large language models (LLMs) and agents. Ensuring the safety and… AI AI Research Startups The Basics: AI Models for Small Business and Startups Explained Brett Grossfeld Amy Lin April 16, 2025 Learn how AI models can boost efficiency, and automate tasks — plus how to choose the right one for your business. Small Business AI Startups Agentforce Service Blog 4 Ways to Get Your CRM Ready for AI-Driven Customer Service Dr. Ruby Kandah April 15, 2025 The right architecture can make or break your AI strategy. We switched to Salesforce to make sure we could. Agentforce Service Serviceblazer AI Serviceblazer Right Tech, Right Tools, Right Time: How to Fix Your Field Service Scheduling Kacey Heller April 15, 2025 Optimize your field service scheduling to cut inefficiencies, boost productivity, and keep your operations running like clockwork. Service AI Field Service Salesforce Developers Can You Speak AI? Build an Effective Prompt Framework Denise Martinez Yvonne Gando April 14, 2025 Learn how structured prompt frameworks, like the SPEAKING model, can lead to more effective AI communication, shown through Agentforce examples. Admins Developers IT Design 5 Mindset Shifts that Transformed the Agentic Experience of Salesforce Help 3 authors April 11, 2025 Simplifying the portal design to focus on how humans have conversations helped our teams overhaul the user interface – in only five days. AI Customer Experience Design Marketing Blog What Is Connections? Bobby Jania April 10, 2025 Learn more about this annual event for marketers worldwide, and see how AI agents free your marketing teams up to work smarter. Connections Digital Marketing AI Agentforce Service Blog 4 Steps to Evolving Your Service Strategy with AI Agents Matt Kravitz April 10, 2025 Identify your service strategy and see how AI agents can be better together with your service team Service Data Strategy Serviceblazer Serviceblazer 42 Customer Service Statistics To Move Your Business Forward Salesforce Staff April 9, 2025 AI is boosting productivity, speeding up resolutions, and providing more support to service teams — while also cutting costs. Agentforce Service Service AI Small Business 6 Teams You Need For Your Small Business To Prioritize For Growth Caylin White Amy Lin April 8, 2025 Finance, marketing, operations, and more — learn which teams are critical to your business’s success and how to get them right from the start. Small Business AI Employee Experience
AI Research SFR-Guard: Ensuring LLM Safety and Integrity in CRM Applications 6 authors April 17, 2025 Generative AI (GenAI) technologies are increasingly integrated into every part of our daily workflow, from drafting emails to generating and fixing code with large language models (LLMs) and agents. Ensuring the safety and… AI AI Research
Startups The Basics: AI Models for Small Business and Startups Explained Brett Grossfeld Amy Lin April 16, 2025 Learn how AI models can boost efficiency, and automate tasks — plus how to choose the right one for your business. Small Business AI Startups
Agentforce Service Blog 4 Ways to Get Your CRM Ready for AI-Driven Customer Service Dr. Ruby Kandah April 15, 2025 The right architecture can make or break your AI strategy. We switched to Salesforce to make sure we could. Agentforce Service Serviceblazer AI
Serviceblazer Right Tech, Right Tools, Right Time: How to Fix Your Field Service Scheduling Kacey Heller April 15, 2025 Optimize your field service scheduling to cut inefficiencies, boost productivity, and keep your operations running like clockwork. Service AI Field Service
Salesforce Developers Can You Speak AI? Build an Effective Prompt Framework Denise Martinez Yvonne Gando April 14, 2025 Learn how structured prompt frameworks, like the SPEAKING model, can lead to more effective AI communication, shown through Agentforce examples. Admins Developers IT
Design 5 Mindset Shifts that Transformed the Agentic Experience of Salesforce Help 3 authors April 11, 2025 Simplifying the portal design to focus on how humans have conversations helped our teams overhaul the user interface – in only five days. AI Customer Experience Design
Marketing Blog What Is Connections? Bobby Jania April 10, 2025 Learn more about this annual event for marketers worldwide, and see how AI agents free your marketing teams up to work smarter. Connections Digital Marketing AI
Agentforce Service Blog 4 Steps to Evolving Your Service Strategy with AI Agents Matt Kravitz April 10, 2025 Identify your service strategy and see how AI agents can be better together with your service team Service Data Strategy Serviceblazer
Serviceblazer 42 Customer Service Statistics To Move Your Business Forward Salesforce Staff April 9, 2025 AI is boosting productivity, speeding up resolutions, and providing more support to service teams — while also cutting costs. Agentforce Service Service AI
Small Business 6 Teams You Need For Your Small Business To Prioritize For Growth Caylin White Amy Lin April 8, 2025 Finance, marketing, operations, and more — learn which teams are critical to your business’s success and how to get them right from the start. Small Business AI Employee Experience