AI

Here’s how we’re using generative AI tools — and how we’re not — in 2024. Plus, a peek into the regulations we’ve implemented to keep trust and safety front and center for ourselves and our communities.

Here’s how a philanthropic initiative at Salesforce is closing the AI access gap by providing flexible funding, pro bono expertise, and technology to organizations.

Grammar doesn’t matter when you’re working with AI. Lists, guidelines, and sequencing instructions in priority order improve results.

Learn everything you need to know about how to generate sales leads and convert them into customers.

The world has gone digital. Now is the time to level up your sales strategy with digital selling.

Nine out of 10 leaders are hung up by slow operations — don't be one of them.

It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.

Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too.

Data security is important to every business. Learn what the most common security threats are and how to protect your data.

TLDR Learning from human preferences, specifically Reinforcement Learning from Human Feedback (RLHF) has been a key recent component in the development of large language models such as ChatGPT or Llama2. Up until recently,…