AI | Salesforce Blog

Person with headphones and a phone listening to the best business podcasts

December 1, 2022

Educate and entertain yourself with this collection of some of our best podcast episodes from the last 12 months, curated by our own podcast team leader.

Steven Hoi

Guangsen Wang

November 29, 2022

TL;DR: We present BotSIM, a data-efficient end-to-end Bot SIMulation toolkit for evaluation, diagnosis, and improvement of commercial task-oriented dialogue (TOD) systems. BotSIM’s “generation-simulation-remediation” paradigm can accelerate the end-to-end bot evaluation and iteration process…

AI

Philippe Laban

November 23, 2022

We introduce an automated method for evaluating the quality of AI-generated text by repurposing prior human evaluation data. The method is called Near-Negative Distinction.

AI

Mia Ferrer

November 22, 2022

Conference Overview Next week, the Thirty-sixth annual Conference on Neural Information Processing Systems (NeurIPS) will be held in New Orleans, Louisiana from Monday, November 28th, through Friday, December 9th. NeurIPS will include invited…

AI Research

Shipping containers getting moved while a plane flies by above, a nod to the state of commerce today.

Lidiane Jones

November 16, 2022

We surveyed 4,000 commerce leaders and analyzed data from 1 billion shoppers to see how businesses are navigating new challenges and finding success.

An illustration showing Salesforce characters celebrating the winter release preview.

Alison Yellen

November 16, 2022

Check out some of our favorite innovations from the Winter ‘23 release to help you maximize your investment in Salesforce.

Denise Pérez

November 15, 2022

Background We live in a digital world where many of us depend on customer service to be at its best. Whether it’s calling about an order issue or needing help to activate an…

AI Research

Brian Millham

November 15, 2022

Our COO explains how your business can get the most value from technology while moving fast and minimizing risk.

Salesforce characters Brandy and Genie together in a forest setting against a yellow background

Lidiane Jones

November 14, 2022

Marketing Cloud Customer Data Platform, Engagement, and Intelligence innovations help make every customer moment more personal, valuable and memorable.

Donald Rose

November 4, 2022

TL;DR: Applications are now open for the next cohort of Salesforce’s AI Residency Program. We invite researchers and engineers to join our 12-month training program, designed to help launch their careers while serving…

AI

Our 11 Best Business Podcasts of 2022

BotSIM: An End-to-End Automatic Evaluation Framework for Task-Oriented Dialog Systems

Near-Negative Distinction: Re-Thinking Text Generation Evaluation

Salesforce AI Research at NeurIPS 2022

Your Commerce Team Can Do More With Less – Our Research Shows How

Drive Cost Savings for Your Business With These 5 Winter ’23 Innovations

Resolve Cases Quickly with Interactive Einstein Search Answers

Spending Smartly on Tech Is Key in a Downturn – Here’s How You Can Do It

3 Ways Marketing Cloud and Customer Data Platform Innovations Can Help You Succeed Now

Salesforce AI Residency Program Opens Applications for 2023; 12-Month Training Helps Launch Careers of AI Researchers and Engineers

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