In 1999, Salesforce began as a sales tool called customer relationship management (CRM) that was simple for everyone to use. Today, Salesforce continues to democratize technology, making the cloud, mobile, social, IoT, and now AI available to all companies, regardless of size and scale.
It's going to be way easier than you think to run Salesforce Einstein Analytics. Here are three everyday business activities — you probably already do them — where artificial intelligence can improve customer interactions and business processes.
At TrailheaDX '18, we launched Lightning Flow — our process automation solution. Lightning Flow helps you tackle the broadest set of business process challenges, with the help of two tools that you already know and love: Process Builder and Cloud Flow Designer. Now, we're making Lightning Flow even...
In 1999, when Salesforce was founded, I was in my seventh year of service in the U.S. Army. Little did I know, 16 years later I would join the Salesforce Ohana as a proud member of VetForce, and put myself on an entirely new path to become a Salesforce Admin.
After 12 years in the Army and almost...
When you think about getting together with family, what’s the first thing that comes to mind?
Any of these might ring true for you, but food especially seems to be a universal element of family gatherings that most of us can identify with. It’s because...
We’re gearing up for an incredible week at AWS re:Invent. The event draws the world's savviest developers to learn about the latest technology innovations that will shape the industry. We couldn't be more excited.
Salesforce believes learning should be fun and inspiring. We have re-imagined the...
"There’s got to be a better way to do this!” - Every employee at every company, ever.
How often do you hear this from employees as they struggle to search through your company’s intranet for the latest benefits information, or as they try to submit a ticket for a new mobile phone only to have...
Attracting, engaging and retaining great people in today’s tough talent market takes a compelling culture and an exceptional employee experience.
At Salesforce, we recognize culture as business imperative with real ROI and a key driver of our success, so we put it firmly at the center of everything...
Despite the rapid advances in digital and AI technology, most companies fail to deliver superior customer experiences. That's the conclusion of a recent report based on a survey of 680+ executives by Harvard Business Review Analytic Services.
What to do about this widening customer experience gap?...
When it comes to determining ways to get more value from customers across their full journey, companies rely heavily on insights derived from analyzing data to inform their efforts. But companies are just now beginning to use employee data to find ways to get more value from their employees.
It's no secret that customer experience has become critical for all businesses across the board. But these days customer experience goes well beyond sending out an email blast, addressing the customer by their first name, and showing them a plethora of products that they might be interested...