Automation

Lots of people waste lots of time doing things that don't add value to their jobs or the business. You’ve dipped your toe into automating some of them. Time to dive in and see what’s possible.

SmileDirectClub and Deloitte Digital recognized that improving the human experience boosted morale and led to higher productivity.

When you can't find the talent you need, how do you stay competitive? Automation can help — not by replacing people, but by upping your existing team's productivity.

Use these three sales automation tricks to free your reps from time-sucking manual work.

Netflix’s recent woes may only be the tipping point of a change in consumer habits.

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.

Businesses that take Web3 seriously, and create a plan now, will be better positioned to succeed as this iteration of the internet evolves.

Communications service providers are sitting on a wealth of personal and geographic data. Here’s how to use that information to give customers what they want.

This is how smart businesses use automation to transform customer service from a reactive task to a proactive force that enhances the customer experience.

Take these actions to ready your data and help reap the full benefits of AI.