Let Agents Focus on Customers (Not Notes) While on Calls
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.
From Breakdown to Breakthrough: 5 Tips for a Crisis Response Plan for Brands
It’s crucial for organizations to think ahead during a crisis. Thought leader Marc Mathieu spells out how thoughtful planning and preparation can poise brands for success.
Lamborghini and Other Top Companies Share Teamwork Tips
Brands like Siemens, Lamborghini, Hilton, and Hilti are on the cutting edge of employee experience (EX). These are the teamwork tips they use to make their employees feel nurtured and empowered every day.
Happy Employees = Happy Customers. Here’s How You Can Create More of Both
A Forbes+Salesforce study of 300 companies finds that employee satisfaction and customer satisfaction must go hand in hand.
Max Out Your CRM: State of CRM Research Has 8 Tips and Insights To Help
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.
Cybersecurity Best Practices: Secure Your Small Business Data on the Cheap
Steps your small business can take to provide major cybersecurity gains for relatively little time and money.
What Can You Do in an Hour? Quick Business Tips That Work
What does success look like in a remote environment? We asked five executives for their best business tips to help you make fast progress in just an hour, a single quarter, or a year.
Mark Cuban, Sara Blakely, Daymond John, and More Share Entrepreneurial Advice
What makes for a quick business pivot? We quote some renowned business leaders who share their best entrepreneurial advice.
How Can Your Company Avoid a $23MM Mistake?
Companies often treat security as an afterthought instead of an investment. Learn how top advisors Anthony Johnson and Rohit Parchuri securely position their companies for stable financial success.
App and Web Accessibility Standards: From Compliance To Belonging
Being an ally means to thoughtfully design your apps and website content with everyone in mind – including people with disabilities.