The pandemic has forced you to meet your customers’ expectations. To do so, you need to find a way to get what looks like a long and complicated digital transformation done now.
What’s the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers engage with your company is.
Incorporate Massage (now Zenovate) offers a candid look at how the company shifted from a focus on chair massage at businesses and corporate events to digital wellness programs.