Blog
Bots Coming For Your Job? Don’t Fret – Your Humanity Is Your Strength
Does it feel like robots are coming for your job? That doesn't necessarily have to be the case. There is one thing that always differentiates us: our humanity.
Brian's latest articles
Blog
Is Your Company Getting Hit by the Supply Chain Crisis? Try These Tactics
Even though there’s no one company or person that can clear jam-packed ports, companies do have the power to make things better. It starts with transparency and proactive service.
Blog
What’s Standing Between You and a Seamless Customer Experience?
Learn how to connect data and insights to enhance relationships with customers and build an organization around CX.
Blog
It’s Time to Rethink Service as a Connected Experience
Service leaders at Telstra and Xcel Energy share best practices to inspire people and build a connected customer experience.
Newsroom
The ‘Salesforce Economy’ Is Thriving: Why that Means More Than Just Revenue and Jobs
If there is one way to describe how the world has felt the past couple of years it would be a combination of fast, surreal, and maybe even out of control, as life…
