Commerce

Ecommerce teams spend hours every week clicking through menus, searching for deeply buried tools, and manually reconciling product data across channels. The August 2026 release fixes that frustration by handing you the keys…

Every commerce leader knows disconnected data is a problem, but few can put a number on it. To truly understand the toll of disconnected data — and the benefits when it’s unified —…

Until recently, agentic AI in commerce has largely lived in the pilot phase. Businesses tested AI-powered agents for increasingly complex tasks, like generating product pages, drafting and localizing product descriptions at catalog scale,…

Pacsun has long been synonymous with the California lifestyle and an effortlessly cool aesthetic that blends surf, skate, and street culture. But for retailers targeting digitally-native, highly social Gen Z and Gen Alpha…

Here's how to put AI agents to work in your revenue hub.

For B2B organizations, the digital storefront has become the central hub for driving growth.  However, many B2B buyers abandon standard digital storefronts when they cannot find the right items quickly. If your storefront…

For years, ecommerce search bars trained shoppers to search for what they’re looking for with as few keywords as possible. People stripped away full sentences and relied on keyword-heavy fragments like “women black…

Twenty years ago, I helped build search architectures that went on to dominate modern retail. Back then, the search bar trained consumers to strip away natural language and search for products using as…

Holiday retail planning used to follow a predictable playbook: Optimize the checkout funnel. Launch the campaigns. Stock the shelves. Brace for Cyber Week. But in today’s market, that playbook is obsolete. Data from…

There’s a lot of talk about how AI agents will transform order support, making the customer journey more enjoyable and reducing call center costs for businesses. But for many operations and customer service…