The president of Pearson's UK and Global Online Learning talks micro-degrees, emotionally intelligent interactions, and more.
Instead of creating account plans in January and ignoring them the rest of the year, create living account plans that drive pipeline and revenue year-round.
Does upgrading digital technology seem necessary, but too complicated? See why it’s easier than you think.
While other companies in the direct mail industry have struggled during the pandemic, Valpak has grown, and thrived.
We're using the best Salesforce technology to improve the CRM experience — from anywhere.
New capabilities help unify data and augment personalization.
Here's how insurers can be agile and deliver that “gold standard" of patient experience.
Dive into new innovations in the Winter ’21 release including Customer 360 Audiences, Work.com customer apps, and more!
Information silos and poor data quality can bedevil the delivery of topnotch customer experiences. Here's what to do about that.
BMW is on a journey to accelerate digital transformation during this crisis to ensure a customer experience with digital and physical engagements as well as personalized content and communication.