How To Manage All Aspects of Your Partner Ecosystem
Partner relationship management (PRM) applications are integrating with CRM to manage all aspects of the entire partner ecosystem. Here's how to gain a more holistic view of partner activity to create better experiences.
Why CRM in Healthcare and Life Sciences Makes Sense
Healthcare and life sciences organizations can use a CRM to achieve goals and outpace the competition, by giving teams a 360-view that drives efficiencies and collaboration.
Start Your Dreamforce ‘19 Journey at the Customer 360 Experience
Learn how uniting departments and obtaining a 360-degree view of your customers is possible. Check out the Customer 360 Experience at Dreamforce '19 to help you envision your connected customer experience.
Drive User Engagement at the Point of Impact With In-App Guidance
In-App Guidance is a new platform tool that allows admins to create and customize prompts to train and onboard users where and when they need help.
Four Ways Banks Can Transform Service Engagement
Banks have the opportunity to create a more connected and caring experience for their customers. Here are four ways to transform service engagement.
Empowering Your Service Organization With Customer 360
Salesforce Customer 360 is structured to make that path easier for administrators to achieve customer-centricity. Here's how a unified approach looks like for a service organization.
Our Guides for Connecting Commerce, Marketing, and Service
We've developed a set of best practices and materials to help you start building continuous experiences for Commerce, Marketing, and Service.
How One Entrepreneur Is Changing the Talk Around the Gender Pay Gap
After adopting Salesforce Essentials, PepTalkHer has now increased its productivity, alignment, and focus on client relationships.
Achieving a Unified View of Your Customer
Connecting the customer experience in a seamless and continuous journey is a top priority for companies today. Here's how we're helping customers achieve a unified view of their customers.
How Salesforce Customer 360 Enables Integrated Experiences
Integrated experiences drive value and impact. Here's a look at how Salesforce is approaching helping brands create continuous experiences, regardless of the touchpoint.