How Gen Z’s Preferences Can Increase Citizen Engagement in the Public Sector
Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.
How IT Can Measure Return on Experience (ROX) Effectively
IT leaders need to deliver digital experiences on time and on budget. Accurate return on experience (ROX) measurement and analysis can keep projects on track.
Customer Service Week Top Takeaways – Plus, Meet the Service Award Winners
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Appointment Setting for Financial Advisors Made Easy
Your customers want the convenience of setting their own appointments, here’s how giving them what they want benefits your bottom line.
What’s Standing Between You and a Seamless Customer Experience?
Learn how to connect data and insights to enhance relationships with customers and build an organization around CX.
Telco Retail Trends Show Self-Service Demand Skyrocketing – Here Are 3 Ways To Keep Up
With only 39% of consumers preferring to purchase in-store, CSPs need to reinvent the retail experience.
Content Personalization Can Feel Invasive – Why We Like It Anyway
Many content consumers are spooked by how content recommendations can seem invasive. But the flip side, when done correctly, is you get the content you need so you can make decisions faster.
14 Funny Sales Quotes To Motivate Your Team
Expert salespeople provide insightful tips and advice — and sometimes the best advice is served with a side of humor.
From Breakdown to Breakthrough: 5 Tips for a Crisis Response Plan for Brands
It’s crucial for organizations to think ahead during a crisis. Thought leader Marc Mathieu spells out how thoughtful planning and preparation can poise brands for success.
How Accenture and Salesforce Are Reinventing B2B Sales
Learn to empower your B2B sales teams, enable your buyers, and influence decisions.