The Top 5 Factors Driving Customer Success Growth
Here are the five business drivers that will continue to accelerate your customer success investment.
How To Differentiate Customer Success vs. Customer Support
Here are the attributes that differentiate traditional customer support from customer success.
How Customers Shape Salesforce Products on the IdeaExchange
IdeaExchange, as part of Salesforce’s Voice of the Customer program, is where customers can go to shape Salesforce products.
How Listening Can Create Customer-Driven Innovation at Scale
If you ever wondered how we connect with customers at all levels, here’s a look at our Voice of the Customer program.
The Customer Centric Mindset: Put Your Customer at the Center of Everything
Here are some insights we learned during Dreamforce ’19 that will help you build a single source of truth for your customer.
Catering to Customer Success: ZeroCater’s Secret Recipe to a Customer-First Organization
We sat down with Joanel Bernardo, director of customer success at ZeroCater, to discuss the secret to building their culture of customer success. Learn how this culture has helped set their company up for high growth.
Start Your Dreamforce ‘19 Journey at the Customer 360 Experience
Learn how uniting departments and obtaining a 360-degree view of your customers is possible. Check out the Customer 360 Experience at Dreamforce '19 to help you envision your connected customer experience.
5 Tips To Building an Effective Customer Success Organization
Before you identify the roles and structure of a customer success team, you need to create a culture of customer success. Here's how to do that.
The Top 5 Most Treasured Winter ‘20 Features
Here are the most highly-anticipated features in the Winter '20 release.
Order Cancel: How to Empower Your Call Center to Manage Those Online “Oops” Moments
Part of building trust with customers is contingent on receiving accurate order information and timely customer service when shoppers cancel or change an order.