From new work-from-home environments to shifting global economics to formerly unthinkable news, there's no question that we’re coping with a lot right now. Here are some of the latest stories from the blog that we hope you'll find helpful.
Salesforce customer support spans the globe in 12 countries, supporting customers in 11 languages. In response to the coronavirus pandemic, here's how we moved service teams to work from home.
Renowned Buddhist meditation practitioner and author Jack Kornfield leads a video session on mindfulness and resilience through crisis.
In the face of COVID-19, we’ve changed how we interact with friends, families, colleagues — and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results. Here’s what you need to know to make sure your AI predictions support your customers now.
Find new ways to not only reimagine how to work, but put in place tools and practices that keep everyone working together, wherever they might be. Here are some things we're doing.
Trying to navigate benefits laws as a small business? Here’s a breakdown of possible changes regarding paid leave, retirement, and healthcare in the United States, plus how they’ll affect your small business this year.
Maximize your customer community’s potential by looking within your organization to tap into your most valuable resource: your employees.
Get a behind the scenes look at how we transformed our own employee onboarding experience using an API-led approach.
Every experience a customer has with a mobile worker is a direct reflection of their brand. Here's how to ensure field service mobile workers can turn every interaction into a positive engagement.
