In honor of Small Business Week and Mother’s Day, we spoke to hard-working mom-entrepreneurs in our orbit to learn where they find inspiration, fulfillment, and balance.
It’s National Small Business Week, and to celebrate the achievements of small businesses everywhere, we share these free resources to help your business grow.
I care deeply about wellbeing — so much so that I somewhat successfully banished my smartphone from my bedroom in order to get a better night’s sleep. (Truth be told, the phone has…
We're honored that Salesforce Indy has been named one of Indiana's Best Places to Work for the fourth year in a row. Here's why we're proud of this recognition.
Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
For people uncomfortable in the spotlight, the key is to spin value.
We sat down with the Salesforce Einstein team to ask how they are building artificial intelligence (AI) tools that any business can use — ethically. Find out what they have to say about bias in AI.
Check out these quotes from key leaders in the equality movement. These visionaries have inspired others around the globe.
Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.
