Your Shopping Experience Is Changing — These Award Winners Are Making It Happen
This year's Commerce Partner Awards honors ISV and SI Salesforce partners who are changing the commerce industry from within. These 16 awardees are creating innovative digital solutions for their customers — and it’s not going unnoticed.
Chart Your Professional Course With the New Service Career Path
Are you a customer service professional looking to level up? Now you have a new option from Salesforce.
How To Be Your Own Mobile Publisher (Without a Developer)
Make the most of your CRM. Learn how Mobile Publisher for Experience Cloud builds, publishes, and manages branded mobile apps for Salesforce customers and partners.
What’s the Fast Track To Perfect Digital Experiences?
We built Experience Cloud to connect your websites, portals, mobile apps, and other digital touchpoints. These two customer stories show its powerful potential to build loyalty, accelerate any process, crunch data quickly, and give customers what they want.
3 Ways Stanley Black & Decker Breaks Down Team Silos With Low Code
When you want to automate processes and break down silos at the same time, low-code app development is the solution.
18 Essential Return on Experience (ROX) Metrics for Marketing
ROX can help you untangle acronyms from CES to CLTV, and quickly calculate valuable metrics that track growth. Marketers from any organization need this cheat sheet of data points to help understand and broaden their digital brand.
How IT Can Measure Return on Experience (ROX) Effectively
IT leaders need to deliver digital experiences on time and on budget. Accurate return on experience (ROX) measurement and analysis can keep projects on track.
How a Family Coffee Business Boosted Its Online Business Growth
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
Customer Service Week Top Takeaways – Plus, Meet the Service Award Winners
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Adopt a Moonshot Mindset to Transform Your Customer Service Delivery
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.