Schneider Electric has done what many companies have found difficult: get a return on an AI investment. Their approach can work for your generative AI plans.

Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.

In this free learning module, discover how generative AI can help your teams work more efficiently and create better customer experiences.

The acclaimed actor, comedian, and writer – who played a developer on “Silicon Valley” – called on companies to consider the ethical implications of AI. Here’s how you can do that.

Generative AI has the potential to change the way we work. Could it be the next step toward reshaping marketing, helping you focus more on customers?

How will this emerging technology empower sales teams in small- and medium-sized businesses? Our EVP and GM of Sales Cloud shares his thoughts.

What will this emerging technology mean for service teams? Here are early thoughts.