As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
Since the pandemic impacts service delivery, field service leaders from eight industries share how they adapt, support their employees and customers, and plan for the future — all while delivering service.
Stonewall Kitchen responds to the pandemic with agility, innovation, and compassion. Read about their tactics.
The outbreak of the coronavirus pandemic radically accelerated the adoption of healthcare digital strategies, making them “must-haves,” here are some examples.
Gain inspiration from how our healthcare customers are stepping up to quickly adopt digital solutions to address the increased demands of their staff and clinical teams.
A look behind-the-scenes at the systems that allowed our employees to do something they never could have imagined.
Pack Health uses Health Cloud to increase their network and the number of individuals we support to reduce the strain on the healthcare system. Here's how they do it.
We spoke with Jeanne Bliss to narrow down the specific steps companies can take to lead with compassion and emerge prosperous on the other side.
Best practices we've seen healthcare providers, payers, and government agencies take to facilitate interoperability. Here's how companies can accelerate interoperability and coordinate an effective global response to COVID-19.
COVID-19 has changed the way we do sales forever. But companies are still buying. Here's how to keep up with the changing landscape.
