What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Poor email deliverability means your customers won't receive, open, see, or act on your email campaign. Here’s what you can do to boost your sender reputation score and make sure your message gets the clicks.
This is how one woman took a stand for equality and influenced an entire organization
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.
Discover if you, like Trailblazer Jennifer Mercer, have the entrepreneurial spirit to find success with Salesforce.
Peloton's VP of Fitness Programming suggests you dig deep into what truly matters to you and follow that with other tactics to build resilience.
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
Salesforce Chief Business Officer and CEO Chief of Staff Ebony Beckwith chats with two trailblazers on how they made a career change to tech and succeeded.
Chief revenue officers have a birds-eye view of all revenue activities and are able to identify new sales channels and uncover untapped markets.
Today, Salesforce.org is excited to announce the release of the Salesforce.org Community Impact Report 2021. Our fourth annual report shows how our customers are using the resources Salesforce.org provides to create and increase their…
