How Our Support Agents Use Case Swarming With Slack To Solve Cases Fast
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Volunteer Time Off Is the Perk Your Company Needs Now
Volunteer time off (VTO) boosts morale, retention, and employee engagement. Here we share best practices for establishing your own program.
Celebrating 20 Years of Dreamforce: 5 Reasons to Join Dream Quest 2022!
Dreamforce ’22 is bringing together the global Salesforce community. To celebrate, learn new skills and explore the latest innovations with Salesforce Dream Quest 2022.
How You Can Build a Sustainable Business
This is how leaders can take bold action on the climate crisis and create a sustainable, profitable enterprise.
Behind the Creation of Genie the Rabbit, a Salesforce Character
Genie the Rabbit delivers real-time customer experiences that feel like magic by unifying data, at scale, in groundbreaking ways.
Create a Sustainable Future
Head over to Trailhead — our online learning platform — for an introduction on how business, government, and individuals can drive climate change solutions together.
Your Guide To Sustainability at Dreamforce
Here’s how we’re bringing sustainability to life at Dreamforce — and how you can get involved.
6 Reasons to Attend the 20th Annual Dreamforce This September
Have you heard the news? Dreamforce 2022 — primed to be our most impactful Dreamforce ever — will return to San Francisco from September 20 through September 22, bringing the entire Salesforce community…
Can You Work Without Meetings? Salesforce Tried for Another Week
For the third time, we encouraged employees to cancel all meetings for a full week. We're learning more with each "async week."
You Need Just One Hour To Kickstart a Trust Action Plan
How can you take something as abstract and philosophical as trust and break it down into tangible, action-oriented steps? These execs have ideas.