Salesforce on Salesforce

We are Customer Zero, rigorously testing, deploying, and adopting our own innovations every day. Here are our lessons learned and our business results — including over 1 million support requests handled by Agentforce and a 60% increase in annual contract value from our marketing leads.

1 Million Support Requests Handled by Agentforce, and We’re Just Getting Started

Jim Roth

How Agentforce helps humans and AI achieve more together, helping to deliver faster answers and deeper impact.

Image of Agentforce on Help displaying one million support requests handled.

Featured Voices

We built Data Cloud to get a unified view of the customer journey, and now it powers our apps, flows, and agents. Here’s what we learned along the way.

Illustration of a woman holding a key at her laptop, activating an AI agent robot

Rahul Auradkar

Erika Ehrli

We implemented Data Cloud to deliver a clearer picture of the customer journey. Here's how it's paying off — and how it's powering our AI agents.

Einstein AI powering smart, connected experiences across Salesforce.

Lisa Lee

The AI agent’s role on Salesforce.com has expanded in scope and value. Here are the biggest wins so far, and improvements to come.

A visitor to Salesforce Help uses the AI agent functionality, powered by Agentforce.

Jim Roth

Discover how Salesforce is focusing on content, structured data, and human support to build AI agent success.

A robot representing Agentforce holds a pencil after checking off five days on a calendar: build an AI agent

Robert Xue

Robert Xue, a software engineering architect on the Retrieval Augmented Generation team, takes us behind the scenes.

Editors' Picks

1

Agentforce: 4 Tips to Get Started

Emily Winslow
2

5 Characteristics of an Agentforce Company: The Agent-First Blueprint

Lisa Lee
3

What Is Digital Labor?

Lisa Lee

In this behind-the-scenes webinar, you'll discover how Salesforce transformed its Customer 360, Marketing, and Sales Automations with the power of Data Cloud, Agentforce, and automation.

Image shows the Dreamforce banner at the Moscone Center.

At Dreamforce, Ask Astro provided 23,000 accurate answers and personalized recommendations on demand.

We set out to deliver enhanced customer success by introducing Agentforce on Help — an AI-powered tool that makes it easier for customers to find answers and get help faster.

Image shows two chat bubbles between Astro and a customer.

Agentforce handles tens of thousands of conversations each week and resolves more than 80% of these conversations autonomously.

A group of developers discussing a problem

Nick Gibson

Advancements in large language models have made AI data analysis and SQL generation easier for non-technical people. Here's how.

See More Stories

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Salesforce on Salesforce

1 Million Support Requests Handled by Agentforce, and We’re Just Getting Started

Featured Voices

Jim Roth

Rahul Auradkar

Emily Winslow

3 Things We Learned About Using Data Cloud To Unify Our Data

How We Unlock Transformative Growth and ROI With Data Cloud and Agentforce

Agentforce on Our Site — 185K Conversations Later, Here’s What We Learned

5 Takeaways from Our Agentforce Implementation on Salesforce Help

How We Built the First Dreamforce Event Agent in 5 Days with Agentforce

Editors' Picks

Agentforce: 4 Tips to Get Started

5 Characteristics of an Agentforce Company: The Agent-First Blueprint

What Is Digital Labor?

Webinar: Customer Automation With Data Cloud and the Salesforce Platform

How Agentforce Helped 7,445 People Create the Perfect Dreamforce Schedule

Behind the Build: Deploying Agentforce on Help.Salesforce

See How Agentforce Powers Customer Service for Salesforce

How We Built a Text-To-SQL AI Agent to Get Instant Answers From Our Data

Get an inside look at how Salesforce uses its own solutions. Watch for free on Salesforce+.

Salesforce on Salesforce

Featured Voices

Jim Roth

Rahul Auradkar

Emily Winslow

Editors' Picks

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